House of Vision believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. 

Under this policy: Cancellations are classified under 2 categories:

1.  Consultation and consultation fee

2. Purchase of shopping of frames and lenses

There will not be any refund of consultation fee once an appointment is booked. You have the option to reschedule the appointment based on the advance booking timelines.

 

In case of purchase of frames and lenses, you may have the option of exchange or refund based on the warranty and purchase conditions of the brand guidelines. House of Vision does not provide validity. Physical check of the frame and lenses as per prescription will be provided.

 

If any requests made of refund, it will be considered only if the request is made within 3-5 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. House of Vision does not accept cancellation requests for lenses and frames that is already under production process. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3-5 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3-5 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the House of Vision, it’ll take 6-8 days for the refund to be processed to the end customer.